Questions & Answers

Shipping & Delivery

Do you ship internationally?

Currently, kasane exclusively ships to addresses within the United Kingdom. We do not offer international shipping at this time.

How much does shipping cost and how long does it take?

UK standard delivery is £5, and free on full-price orders over £200. Your order will be shipped via Royal Mail 24 (fully tracked) and usually arrives within 1–2 working days.

Will I have to pay any import duties or hidden fees?

No. Since we operate and fulfil within the UK for our UK customers, the price you see at checkout is the final price.

Do you offer gift wrapping or packaging?

Every kasane order arrives in our signature minimalist packaging, carefully prepared whether it is a gift for someone special or a treat for yourself.

See also our full Shipping Policy for further information.

 

Orders & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?

As we aim to dispatch orders as quickly as possible, please contact us immediately at shop@kasane.uk if you need to make any changes. Once an order has been dispatched, it cannot be cancelled.

 

Returns & Exchanges

What is your return policy?

We accept returns within 28 days of delivery. Items must be in their original, unused condition with all tags attached. Please note that customers are responsible for return shipping costs.

How do I initiate a return?

Please email us at shop@kasane.uk with your order number, and our team will guide you through the process.

See also our full Refund Policy for further information.

 

Jewellery

Do your jewellery pieces contain nickel?

No. Our jewellery is crafted with hypoallergenic materials and is nickel-free, making it exceptionally gentle on sensitive skin. (Note: Individual reactions may vary.)

How should I store my kasane jewellery when not wearing it?

We recommend storing your pieces in a clean, dry place—preferably in their original pouch or a lined jewellery box—away from direct sunlight and moisture to maintain their luster.

 

Reviews

How can I leave a product review?

To ensure absolute authenticity, reviews can only be submitted by verified purchasers via secure email links sent automatically following a completed order. We do not support open public review forms on our website.

Why is my review not showing up right away?

All submitted reviews go through a brief moderation process to check for spam or inappropriate content. If there is a delay in our queue, reviews are automatically published within 14 days.

See also our full Review Policy for further information.