Review policy
Last Updated: August 20, 2026
At kasane, we value honest and authentic feedback from our customers. We believe that genuine reviews help our community make informed decisions about our products. This policy outlines how we collect, moderate, and publish customer reviews on kasane.uk.
Verified Purchases Only
To ensure absolute authenticity and prevent fraudulent or fake feedback, we only permit customers who have actually purchased a product from us to leave a review. Review invitations are automatically sent via secure email links exclusively following a completed order. Reviews cannot be manually submitted or added via an open public web form on our site.
Review Moderation Process
All submitted reviews undergo a moderation review before they are published live on our store to check for spam, profanity, or irrelevant material. We handle moderation according to the following standards:
- Impartial Moderation: We welcome both positive and constructive negative feedback. We strictly prohibit the selective suppression, hiding, or deletion of genuine negative reviews.
- Timely Publication: While we hold reviews for moderation, if a review is delayed in our queue, our system will automatically publish it within 14 days of submission.
- Prohibited Content: We reserve the right to reject or remove reviews that contain hate speech, personal data, commercial spam, promotional material, or content entirely unrelated to the purchased product.
Third-Party Processing
Our review system is operated securely via the Judge.me application. Judge.me processes review content and rating data on our behalf in strict compliance with our Privacy Policy.
Contact Us
If you have any questions about our review guidelines or need assistance with a review invitation you received, please contact us at info@kasane.uk.